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NB You will not be charged a penny until you have agreed to start your subscription following a home familiarisation visit.
We have designed our service to provide a reliable, safe, high quality and fee-transparent service to provide annual maintenance for your home and offer additional maintenance and repair options as required. It is important you read these terms and conditions as they form part of your Agreement between LoveYourHome.im Limited Unit 5, Tromode Industrial Estate, Onchan, Isle of Man, IM4 4QB (the "Provider") and the Client (the subscriber).
If you have any questions, please contact us at firstname.lastname@example.org
Our subscription service covers the items listed in your Agreement with additional bolt-on options available. Please contact us to discuss these options if you wish to add them to your monthly subscription
Any changes to your Terms and Conditions will be communicated with you through your App. Should you ever have any queries about any changes to Terms and Conditions, please contact us on email@example.com. Should you wish to make any changes (such as change of contact details) this must be done in writing.
We are able to look after your home maintenance requirements. The services included in the monthly subscription are listed in your Agreement. Additional services, whether large or small can be arranged as and when needed. We have access to a team of professionals from across the island, with experience in some of the largest contracts and can share their knowledge and contact network with subscribers.
Wherever the following words and phrases appear, they will have the following meaning:
Agreement: means each agreement you have with us, whether a subscription agreement or an additional agreement.
Annual Maintenance: for Agreements that include Annual Maintenance, this means a visit we undertake in each Period of Agreement to check the elements included in your Agreement are safe and in good working order. Further details are contained in the section headed ‘General Conditions’.
Currency: Except as otherwise provided in this agreement, all monetary amounts referred to in this agreement are in GBP
Domestic Purposes: means at least half the rooms at the Home must be used for normal living purposes and not more than half the rooms are used in any connection with a business, trade or profession.
Estimated Costs: means an amount which is forecast for a future result based upon imperfect information available at the time. It is not an accurate amount
Familiarisation Visit: for Agreements that require a Familiarisation Visit, this means a visit we undertake at the start of your initial Agreement to confirm we can accept the property included in your Agreement, subject to any defects being rectified prior to the commencement of the Agreement.
Gender: Words in the singular mean and include the plural and vice versa. Words in the masculine mean and include the feminine and vice versa.
Subscription Fee: means an amount you have agreed to pay (as shown on your Agreement) each month to cover your access to the App, your account, the services provided, agreed trade rates and agreed trade discounts and if applicable the annual maintenance services included in your Agreement.
Home: means your place of residence or a home owned by you that is a private domestic dwelling including any covered garage connected to your home.
Maintenance Inspection: for Agreements that include annual Maintenance Inspection means a visit we undertake to check the elements included in your Agreement are safe and in good working order.
Period of Agreement: means the length of your Agreement shown on your Statement. Your Agreement begins on the date your application is accepted and normally runs on a rolling basis until you cancel your subscription. If you add additional services to an existing Agreement, the Period of Agreement for any new products will begin on the date the additional service is added to your agreement and will run until such times as you cancel it.
Our/us/we: means LoveyourHome Limited which is the provider of the services in your Agreement.
Statement: means a written statement you receive from us annually that confirms Agreements you hold, the price for the Agreements and a report for all work carried out that year.
You or your: means the person named on your Statement, together with the members of your household who normally reside with you.
The duration of your Agreement is shown on your Statement and will commence on the date your application was accepted.
Your Agreement price is set out in your Statement. We will always contact you to tell you about any change to your price and monthly subscription fees.
Subscription payments are to be paid monthly and can be set up by credit card or debit card via our Website. Should you need to pay by alternative means we reserve the right to charge you a small administration fee for processing your payment. All of our charges are inclusive of relevant taxes at the prevailing rate.
Your subscription is initially for one year with subsequent subscriptions on a rolling monthly basis and will run continuously unless you decide to cancel.
If parts we supply come with a guarantee you will be supplied with the original paperwork and it is your responsibility to ensure guarantees are registered with the appropriate Guarantor. Our service is a maintenance subscription service, we do not offer any guarantees and this service is to be in no way interpreted as an insurance policy. You are liable to pay for all labour, parts and costs for repairs outside of your Agreement. If you request further visits to remedy previous breakdowns, even within 12 months of a previous visit, we may still require pre-authorisation for the payment of any labour or additional parts needed to remedy the fault. Our tradesmen can advise whether the fault is related to a previous guaranteed part supplied and therefore whether any parts guarantee is applicable. You can get advice about your rights from a Citizens Advice Bureau or Trading Standards Department in regards to the Sales of Goods Act 1979 and Supply of Goods and Services Act 1982
Agreements are only available for services supplied to your Home for Domestic Purposes. If you own a domestic property which you let out, you can hold our Agreements for your tenanted property.
Our Services cover all areas of the Isle of Man.
We will meet our responsibilities under your Agreement(s) within the agreed times stated in your Agreement unless it is impossible because of circumstances outside our control. If we are unable to meet our responsibilities, we will notify you as soon as possible confirming the reasons why we are unable to meet our responsibilities and provide you with an alternative time when we expect we can satisfy our obligations to you.
Annual Maintenance Inspections will be carried out during the year and will be split into three separate visits, one for electrics, one for general/structural works and one for plumbing. Your boiler and controls/central heating and plumbing inspection will be carried on the anniversary of any current Annual Service of your central heating system.
It is your responsibility to allow us access to your property. If we cannot gain access, we will be unable to carry out the necessary work and you will need to arrange another appointment. If appointments have been made and confirmed more than twice, and we are unable to gain access on either occasion, we reserve the right to charge a reasonable fee for our tradesperson’s time for one of the visits.
We may advise you that permanent repairs or improvements are needed to help ensure your appliance or system works safely (for example, to comply with gas safety regulations, such as upgrading your ventilation to meet current standards). If you do not follow our advice, it may mean that we are unable to fulfil all of our obligations to you under your Agreement. In this case, your Agreement will continue to run unless you tell us you would like to cancel or if we cancel (see ‘Your Cancellation Rights’ and ‘Our Cancellation Rights’).
If our tradesperson does not carry the spare parts needed on the day of your appointment, we will do all we reasonably can to find and install parts from our approved suppliers as quickly as possible. We may use other approved parts or parts that have been reconditioned by the original manufacturer. Please be aware some delays may be incurred if we need to source parts off-Island.
One of our tradespeople will usually carry out the work. In some cases we may authorise a suitably qualified contractor to carry out the work. All of our contractors and sub-contractors carry identity cards and are police checked and insured.
You will need to notify us as soon as possible about any change of address. Once we receive new address details from you for your new Home we will transfer your Agreement to this new address (unless you tell us you do not want to continue with your Agreement) and arrange a Familiarisation Visit for your new Home. New homes will be subject to the standard Familiarisation Visit fee, which is discounted over the first twelve months of your subscription. This will be detailed in your Agreement. LoveYourHome.im only covers properties in the Isle of Man.
The terms and conditions for all Agreements are written in English and all correspondence entered into shall be in English. Your Agreement is governed by the laws of the Isle of Man.
If your Agreement includes annual maintenance for boilers, at the Familiarisation Visit we will request a copy of your most recent boiler inspection, which must have been within the previous 12 months. We will then arrange to inspect your boiler and controls/gas central heating system/gas to help ensure we can include them in your Agreement and that they are safe and in good working order. We will normally carry out your First Service within 42 days of your Agreement, although it may be later if there is a lot of demand for our services, especially in colder weather. Our engineer will fill in a service/breakdown checklist to show you what has been inspected. If your First Service reveals a problem (such as boilers for which we know we cannot obtain parts or systems that are installed unsafely or are inaccessible) we will advise you what work is needed and what it will cost to do that work; We will not carry out a First Service if we have already carried out a First Service or Annual Service at the same property in the previous 12 months, irrespective of any change of ownership.
We will arrange to visit your Home in the second and subsequent years of your Agreement to inspect your boiler and controls/gas central heating system/gas appliance to help ensure that they are safe and in good working order. We will normally complete your Annual Service around 12 months from the date of your last Annual Service. In periods of high demand for our services (such as cold weather), we prioritise breakdowns and may need to rearrange your Annual Service visit. If you have a breakdown in the four months before your Annual Service is due, we may complete it at the same time we visit to repair the breakdown to your system or appliance. We will not normally carry out an Annual Service if we have already carried out a First Service or Annual Service at the same property in the previous 12 months, irrespective of any change of ownership.
The monthly subscription for your Agreement and initial Familiarisation Visit will be set out in your Agreement. Fees advertised on the website and App are for guidance only and are based on average homes. We reserve the right to amend the monthly subscription fee should it become apparent at the Familiarisation Visit that your home is not as described by you. In this instance, we will advise you within 7 days of your reviewed monthly subscription fee. Familiarisation Visit Fees are paid upfront and are non-refundable. They are however discounted from your monthly subscriptions in the first year of your membership. Familiarisation Visits are only required once at the commencement of any new Agreement.
When you sign up to LoveYourHome.im Limited you are entering an agreement to pay for the services as described in your Agreement, which may include:
You have the right to cancel your subscription and account and/or claim refunds subject to our terms and conditions.
To exercise the right to cancel, you must inform us of your decision to cancel your contract by a clear statement, either via our website contact form or via our email firstname.lastname@example.org and your message should include “I/We hereby give notice that I/We cancel my/our subscription”. Please then include:
It would help us if you could also advise if there is a specific reason for your cancellation, so that we may try to assist you or improve our service if necessary.
We may cancel your Agreement in the following circumstances:
We will not be responsible for the cost of repairs or gaining access to make repairs where there are design faults, faults which existed before you entered into your Agreement with us, or faults which we could not, with reasonable skill and care, identify at the Familiarisation Visit. For example, pipes buried under concrete floors that have been installed incorrectly.
The cost of repairs relating to damage caused by you, or caused by a third party, or by not following our advice is not included in any Agreement with us and will be solely for your own cost.
Unless we cause it, we will not be responsible for any loss or damage to property as a result of any maintenance issues in or on your property breaking/failing, including any cleaning needed or damage to existing fixtures/furniture (for example caused by water leaks).
You will be advised of estimated costs for any remedial works that need to be carried out on your property and will include making good any such repairs to whatever standard you specify. For example, filling in any holes and leave the surface level where access has to be made to make such repairs, but will not include replacing the original surface, or filling in any holes and leave the surface level where access has to be made to make such repairs and replacing the original surface. All estimated costs will be clearly discussed with you and agreed prior to commencement of remedial work being carried out.
For certain maintenance inspections we maintain an approved list, for example, we may have an approved list for gas appliances and we will only undertake work on appliances on this list. We will try to find a third party to assist where equipment outside our skill base is encountered; all costs for this will be charged to the Client.
Nobody other than you will be able to benefit from our Agreement, which cannot be passed to someone else without our written consent.
We will not accept cash alternatives for service, maintenance or repair.
We always aim to do our best and provide excellent value for money and customer service, but unfortunately there may be times when things go wrong. If you have a complaint about any part of our service please contact us via email at email@example.com or by writing to us at LoveYourHome.im Limited, Unit 5, Tromode Industrial Estate, Onchan, Isle of Man, IM4 4QB. We will try to deal with the matter immediately, but if we can’t then we will keep you regularly informed about the progress of our investigation.
We will ask if asbestos is present in your property. If it is we may not be able to undertake certain tasks where our *** will interface with such products. If unknown asbestos is encountered during our works then we will stop work immediately and advise on the safe procedures to be adopted. Costs may be incurred if the work is aborted and if the asbestos requires maintenance or removal.
We are not designers, architects or engineers; any and all advice given is provided free as part of your subscription. If indemnified design/architectural/engineering or other technical design is required then we will source the appropriate professional services provider and all costs will be passed + margin %.
This Privacy Notice is intended for homeowners who use our app, website or services. It is provided to provide you with the information you need to ensure that your rights and freedoms as a data subject are protected as required under data protection legislation.
Provider of home maintenance services and emergency repairs. When processing your personal information we are defined as the ‘controller’ under the legislation.
Our contact details are:
Tromode Industrial Estate
Isle of Man
When we refer to ‘personal information’, ‘information’ or ‘data’ this has the same meaning is the ‘personal data’ under the Legislation.
This privacy notice is for potential, actual or prior customers. So, we will process your information because we believe that you may be interested in our services/products, you have expressed an interest in our services/products or because you/your organisation is/are a client.
To perform certain functions within our business it may be necessary for us to share your information with other recipients who support us in providing you or your organisation with our services. We keep this sharing to a minimum and on an as necessary basis.
For us to perform the normal functions of our company and in providing you with goods and services, your information will be transferred overseas. The international recipients are cloud-based software tools and outsourced providers. The organisations receiving your data are based in EU countries and covered by an EU adequacy decision or the United States and comply with the US-EU Privacy Shield. We have put the following safeguards in place to protect your data:
Microsoft Office 2010
Site Audit Pro (Veam Studios)
You have the right to contact us and request access to your information, have it rectified or erased, restrict the processing of your data or to object its processing, as well as the right to data portability.
If you have an issue regarding the processing of your data then we hope that we can address any concerns you may have. However, you also have the right to lodge a complaint with the Information Commissioner at www.inforights.im
Where we approached you for consent to process your data, you can withdraw that consent at any time.
From time-to-time, we may reach out to you by phone, email or post to provide you with information about our services and products. If that’s not something you want then let us know at firstname.lastname@example.org
The information we require from you is the purposes listed in the section below ‘How we use personal data‘, including a contractual requirement. If you do not provide the required information then we will be unable to provide you with information about our services, enter into a contract with you or provide services to you.
We do carry out automated processing and profiling as detailed under the Legislation.
In line with the practice of many websites, we use tools to understand where our site visitors have come from, their characteristics and their online behaviour by virtue of you accessing our site. This helps us to determine how best to offer services and products to website visitors and clients. You can read more about this in our Cookies Statement.
Where we process your personal information for legitimate interests this means that we assessed that we have a legitimate interest in the processing for the stated purpose, that the processing is necessary for this purpose and we have not infringed upon your interests, rights or freedoms.
To respond to enquiries from potential individual clients about products/services
To respond to enquiries from potential Corporate clients about products/services
To provide access to the App/membership
To carry out Familiarisation Visit
To carry out routine, planned maintenance and ad hoc emergency repairs as set out in your Agreement
To raise invoices for work carried out
To check work has been carried out satisfactorily/gain feedback
To respond to enquiries from potential Tradespeople/Suppliers about providing services
To provide access for Approved LYH Tradespeople to the App/Work Diary
To provide Clients with details of Approved LYH Tradespeople attending their property
To pay invoices raised by Tradespeople/Suppliers
Marketing - You have the right to object to direct marketing
You have a right to object to the processing of your personal information for direct marketing purposes.
Access – You have a right to request a copy of the personal information we hold about you.
To exercise this right please contact us.
Rectification – You have a right to rectification of inaccurate personal information and to update incomplete personal information.
If you believe that any of the information that we hold about you is inaccurate, you have a right to request that we restrict the processing of that information and to rectify the inaccurate personal information.
Please note that if you request us to restrict processing your information, we may have to suspend the provision of services, products or both to you.
Erasure – You have a right to request that we delete your personal information.
You may request that we delete your personal information if you believe that:
Please note that if you request us to delete your information, we may have to suspend the provision of services, products or both to you.
Restriction – You have a right to request us to restrict the processing of your personal information.
You may request us to restrict processing your personal information if you believe that:
Please note that if you request us to restrict the processing your information, we may have to suspend the provision of services, products or both to you.
Objection – You have a right to object to the processing of your personal information.
You have a right to object to us processing your personal information, including the profiling of your information (and to request us to restrict processing). We may override this request where:
Please note that if you object to us processing your information, we may have to restrict or cease processing or delete your personal information altogether, we may have to suspend the provision of services, products or both to you.
Portability – You have a right to data portability.
You may request us to transfer to a third-party your data in a machine-readable format where the:
Withdraw consent – You have a right to withdraw your consent.
Where we rely on your consent to process your personal information for a particular purpose, you have a right to withdraw your consent at any time for that purpose.
Lodge complaints – You have a right to lodge a complaint with the regulator.
If you have an issue concerning the processing of your information then please contact us at email@example.com
We hope that we can address any concerns you may have, but you also have the right to lodge a complaint with the Information Commissioner at www.inforights.im
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Your Home, Loved By Our Family!
Unit 5, Tromode Industrial Estate
Isle of Man