1. Introduction to your Terms and Conditions
  2. Changes to your Terms and Conditions
  3. What we can look after
  4. Definitions used in your Terms and Conditions
  5. General Conditions that apply to all Agreements
    1. Periods of Agreement
    2. Price and Price Changes
    3. Payments
    4. Renewals
    5. Guarantees
    6. Domestic Use
    7. Service Coverage
    8. Our responsibilities
    9. Boilers
    10. Maintenance Inspections
    11. Safety Advice
    12. Spare Parts
    13. Labour
    14. Moving Home
    15. Governing Law
    16. First Service of Boilers
    17. Annual Service of Boilers
    18. Fees
  6. General Conditions – Cancellations
    1. Agreement
    2. How to Cancel
    3. Cancellation Timescales
    4. Refund Policy
    5. Our Cancellation Rights
  7. General Exclusions that apply to all agreements
    1. Design or Existing Faults
    2. Accidental Damage/Third Party Damage/ Damage from Intentional Risk Taking
    3. All other loss and damage
    4. Making Good
    5. Approved Equipment
    6. Third Party Rights
    7. Other Exclusions
  8. Complaints
  9. Pictures
  10. Asbestos
  11. Advice
  12. How we use your personal information

1. Introduction to your Terms and Conditions

We have designed our service to provide a reliable, safe, high quality and fee-transparent service to provide annual maintenance for your home and offer additional maintenance and repair options as required. It is important you read these terms and conditions as they form part of your Agreement between LoveYourHome.im Limited Unit 5, Tromode Industrial Estate, Onchan, Isle of Man, IM4 4QB (the "Provider") and the Client (the subscriber).

If you have any questions, please contact us at info@loveyourhome.im

Our subscription service covers the items listed in your Agreement with additional bolt-on options available. Please contact us to discuss these options if you wish to add them to your monthly subscription

2. Changes to your Terms and Conditions

Any changes to your Terms and Conditions will be communicated with you through your App. Should you ever have any queries about any changes to Terms and Conditions, please contact us on info@loveyourhome.im. Should you wish to make any changes (such as change of contact details) this must be done in writing.

3. What we can look after

We are able to look after your home maintenance requirements. The services included in the monthly subscription are listed in your Agreement. Additional services, whether large or small can be arranged as and when needed. We have access to a team of professionals from across the island, with experience in some of the largest contracts and can share their knowledge and contact network with subscribers.

4. Definitions used in your Terms and Conditions

Wherever the following words and phrases appear, they will have the following meaning:

Agreement: means each agreement you have with us, whether a subscription agreement or an additional agreement.

Annual Maintenance: for Agreements that include Annual Maintenance, this means a visit we undertake in each Period of Agreement to check the elements included in your Agreement are safe and in good working order. Further details are contained in the section headed ‘General Conditions’.

Currency: Except as otherwise provided in this agreement, all monetary amounts referred to in this agreement are in GBP

Domestic Purposes: means at least half the rooms at the Home must be used for normal living purposes and not more than half the rooms are used in any connection with a business, trade or profession.

Estimated Costs: means an amount which is forecast for a future result based upon imperfect information available at the time. It is not an accurate amount

Familiarisation Visit: for Agreements that require a Familiarisation Visit, this means a visit we undertake at the start of your initial Agreement to confirm we can accept the property included in your Agreement, subject to any defects being rectified prior to the commencement of the Agreement.

Gender: Words in the singular mean and include the plural and vice versa. Words in the masculine mean and include the feminine and vice versa.

Subscription Fee: means an amount you have agreed to pay (as shown on your Agreement) each month to cover your access to the App, your account, the services provided, agreed trade rates and agreed trade discounts and if applicable the annual maintenance services included in your Agreement.

Home: means your place of residence or a home owned by you that is a private domestic dwelling including any covered garage connected to your home.

Maintenance Inspection: for Agreements that include annual Maintenance Inspection means a visit we undertake to check the elements included in your Agreement are safe and in good working order.

Period of Agreement: means the length of your Agreement shown on your Statement. Your Agreement begins on the date your application is accepted and normally runs on a rolling basis until you cancel your subscription. If you add additional services to an existing Agreement, the Period of Agreement for any new products will begin on the date the additional service is added to your agreement and will run until such times as you cancel it.

Our/us/we: means LoveyourHome Limited which is the provider of the services in your Agreement.

Statement: means a written statement you receive from us annually that confirms Agreements you hold, the price for the Agreements and a report for all work carried out that year.

You or your: means the person named on your Statement, together with the members of your household who normally reside with you.

5. General Conditions that apply to All Agreements

5.1 Periods of Agreement

The duration of your Agreement is shown on your Statement and will commence on the date your application was accepted.

5.2 Price and Price Changes

Your Agreement price is set out in your Statement. We will always contact you to tell you about any change to your price and monthly subscription fees.

5.3 Payments

Subscription payments are to be paid monthly and can be set up by credit card or debit card via our Website. Should you need to pay by alternative means we reserve the right to charge you a small administration fee for processing your payment. All of our charges are inclusive of relevant taxes at the prevailing rate.

5.4 Renewals

Your subscription is initially for one year with subsequent subscriptions on a rolling monthly basis and will run continuously unless you decide to cancel.

5.5 Guarantees

If parts we supply come with a guarantee you will be supplied with the original paperwork and it is your responsibility to ensure guarantees are registered with the appropriate Guarantor. Our service is a maintenance subscription service, we do not offer any guarantees and this service is to be in no way interpreted as an insurance policy. You are liable to pay for all labour, parts and costs for repairs outside of your Agreement. If you request further visits to remedy previous breakdowns, even within 12 months of a previous visit, we may still require pre-authorisation for the payment of any labour or additional parts needed to remedy the fault. Our tradesmen can advise whether the fault is related to a previous guaranteed part supplied and therefore whether any parts guarantee is applicable. You can get advice about your rights from a Citizens Advice Bureau or Trading Standards Department in regards to the Sales of Goods Act 1979 and Supply of Goods and Services  Act 1982

5.6 Domestic use

Agreements are only available for services supplied to your Home for Domestic Purposes. If you own a domestic property which you let out, you can hold our Agreements for your tenanted property.

5.7 Service coverage

Our Services cover all areas of the Isle of Man.

5.8 Our responsibilities

We will meet our responsibilities under your Agreement(s) within the agreed times stated in your Agreement unless it is impossible because of circumstances outside our control. If we are unable to meet our responsibilities,  we will notify you as soon as possible confirming the reasons why we are unable to meet our responsibilities and provide you with an alternative time when we expect we can satisfy our obligations to you.

5.9 Maintenance Inspection

Annual Maintenance Inspections will be carried out during the year and will be split into three separate visits, one for electrics, one for general/structural works and one for plumbing. Your boiler and controls/central heating and plumbing inspection will be carried on the anniversary of any current Annual Service of your central heating system.

5.10 Gaining access to your property and arranging appointments

It is your responsibility to allow us access to your property. If we cannot gain access, we will be unable to carry out the necessary work and you will need to arrange another appointment. If appointments have been made and confirmed more than twice, and we are unable to gain access on either occasion, we reserve the right to charge a reasonable fee for our tradesperson’s time for one of the visits.

5.11 Safety advice

We may advise you that permanent repairs or improvements are needed to help ensure your appliance or system works safely (for example, to comply with gas safety regulations, such  as  upgrading your ventilation to meet current standards). If you do not follow our advice, it may mean that we are unable to fulfil all of our obligations to you under your Agreement. In this case, your Agreement  will continue to run unless you tell us you would like to cancel or if we cancel (see ‘Your Cancellation Rights’ and ‘Our Cancellation Rights’).

5.12 Spare parts

If our tradesperson does not carry the spare parts needed on the day of your appointment, we will do all we reasonably can to find and install parts from our approved suppliers as quickly as possible. We may use other approved parts or parts that have been reconditioned by the original manufacturer. Please be aware some delays may be incurred if we need to source parts off-Island.

5.13 Labour

One of our tradespeople will usually carry out the work. In some cases  we may authorise a suitably qualified contractor to carry out the work. All of our contractors and sub-contractors carry identity cards and are police checked and insured.

5.14 Moving home

You will need to notify us as soon as possible about any change of address. Once we receive new address details from you for your new Home we will transfer your Agreement to this new address (unless you tell us you do not want to continue with your Agreement) and arrange a Familiarisation Visit for your new Home. New homes will be subject to the standard Familiarisation Visit fee, which is discounted over the first twelve months of your subscription. This will be detailed in your Agreement. LoveYourHome.im only covers properties in the Isle of Man.

5.15 Governing law

The terms and conditions for all Agreements are written in English and all correspondence entered into shall be in English. Your Agreement is governed by the laws of the Isle of Man.

5.16 First Service of Boilers

If your Agreement includes annual maintenance for boilers, at the Familiarisation Visit we will request a copy of your most recent boiler inspection, which must have been within the previous 12 months. We will then arrange to inspect your boiler and controls/gas central heating system/gas to help ensure we can include them in your Agreement and that they are safe and in good working order. We will normally carry out your First Service within 42 days of your Agreement, although it may be later if there is a lot of demand for our services, especially in colder weather. Our engineer will fill in a service/breakdown checklist to show you what has been inspected. If your First Service reveals a problem (such as boilers for which we know we cannot obtain parts or systems that are installed unsafely or are inaccessible) we will advise you what work is needed and what it will cost to do that work; We will not carry out a First Service if we have already carried out a First Service or Annual Service at the same property in the previous 12 months, irrespective of any change of ownership.

5.17 Annual Service of boilers

We will arrange to visit your Home in the second and subsequent years of your Agreement to inspect your boiler and controls/gas central heating system/gas appliance to help ensure that they are safe and in good working order. We will normally complete your Annual  Service around  12  months from the date of your last Annual Service. In periods of high demand for our services (such as cold weather), we prioritise breakdowns and may need to rearrange your Annual Service visit. If you have a breakdown in the four months before your Annual Service is due, we may complete it at the same time we visit to repair the breakdown to your system or appliance. We will not normally carry out an Annual Service if we have already carried out a First Service or Annual Service at the same property in the previous 12 months, irrespective of any change of ownership.

5.18 Fees

The monthly subscription for your Agreement and initial Familiarisation Visit will be set out in your Agreement. Fees advertised on the website and App are for guidance only and are based on average homes. We reserve the right to amend the monthly subscription fee should it become apparent at the Familiarisation Visit that your home is not as described by you. In this instance, we will advise you within 7 days of your reviewed monthly subscription fee. Familiarisation Visit Fees are paid upfront and are non-refundable. They are however discounted from your monthly subscriptions in the first year of your membership. Familiarisation Visits are only required once at the commencement of any new Agreement.

6. General Conditions – Cancellation

6.1 Agreement

When you sign up to LoveYourHome.im Limited you are entering an agreement to pay for the services as described in your Agreement, which may include:

  1. A Familiarisation Visit and report
  2. Monthly Subscription Fee to cover the annual membership fee and access to trade discounts and/or included services where applicable
  3. Any requested/agreed additional works not covered by the subscription, as set out in your Agreement and our terms and conditions.
  4. The term of this agreement (the "Term") will begin on the date of joining the subscription and will remain in full force and effect indefinitely until terminated as provided in this agreement.

You have the right to cancel your subscription and account and/or claim refunds subject to our terms and conditions. 

6.2 How to Cancel

To exercise the right to cancel, you must inform us of your decision to cancel your contract by a clear statement, either via our website contact form or via our email info@loveyourhome.im and your message should include “I/We hereby give notice that I/We cancel my/our subscription”. Please then include:

  • The Subscribers full name (person on the billing information if different from the user)
  • The Account email address or Customer Reference Number
  • The billing address or delivery address (including postcode)
  • Your contact telephone number

It would help us if you could also advise if there is a specific reason for your cancellation, so that we may try to assist you or improve our service if necessary.

6.3 Cancellation Timescales

  1. Initial subscription period is one year, with subsequent subscriptions being automatically renewed on a monthly rolling basis.
  2. We undertake to carry out your Familiarisation visit within 21 days of your signing up. You may cancel your Agreement at any point up to 14 days after your sign up date and will receive a full refund, providing your Familiarisation Visit has not been carried out.
  3. Familiarisation Visits cost £75 and are pre-paid in full.
  4. If, after your Familiarisation Visit, you decide not to take up the monthly subscription, or opt for a different subscription package, you may cancel or amend your subscription with no further fees being taken, provided you inform us as described above within 10 days of your Familiarisation Visit and report having been completed.
  5. Once you sign up to the monthly subscription service you agree we may start taking your subscription immediately upon accepting your order. This means you are not entitled to a refund if you change your mind after we have provided you with access to your subscription. You may notify us of your intention to cancel at any time, as described above in “How to Cancel,” but the cancellation will only take effect at the end of your current subscription period.
  6. After your initial year’s subscription you may cancel your Agreement with us at any time provided you give us 4 weeks’ notice by either emailing us at info@loveyourhome.im or by using the contact form through your App or website account. Cancelling your monthly subscription without notifying us will not cancel your Agreement with us.
  7. If you cancel any Agreement with is and you have work completed in respect if that Agreement, all outstanding costs we have incurred but not yet recovered become immediately due and payable by you.

6.4 Refund Policy

  1. LoveYourHome.im Limited warrants that all services for customers provided under their Service Agreement are performed in a proper and professional manner, consistent with industry standards.
  2. If a project/service is delayed at the request of the client, LoveYourHome.im Limited will not be responsible for any costs incurred by this delay; any fees of damages will stand with the Client.
  3. You can make a claim for a refund, repair or replacement when the product you’ve bought (whether object or service) doesn’t meet these three standards:a) SATISFACTORY QUALITY: The product shouldn’t be damaged or faulty when you receive it.b) FIT FOR PURPOSE: You should be able to use it for what the seller says it will do (its purpose), whether that’s their statement when you buy it or an answer to your question. For instance, a tin opener should open tins.c) AS DESCRIBED: It should match its description when you bought it. For example, something sold as made of metal shouldn’t be mainly plastic.
  4. You may claim a refund or replacement within 30 days from when the product/service was supplied.
  5. If you are entitled to a refund, we will make the reimbursement without undue delay and not later than 14 days after the day the refund was approved.
  6. We will make the reimbursement using the same means of payment as you used for the initial transaction.
  7. Any refunds are subject to possible deductions for administration, re-stocking charges or any costs associated with third parties termination of any agreements.

6.5 Our Cancellation Rights

We may cancel your Agreement in the following circumstances:

  • If you have given us false information
  • If we find something wrong at the Familiarisation Visit
  • Where there are health and safety issues
  • If you do not provide us with access to your property where required
  • Permanent repairs of improvements we tell you are required are not completed
  • If you do not make an agreed payment. For prepaid subscription fees where a payment is not made on time (for example if your card has expired) we will contact you to request this to be rectified within 7 days of the due date. A further reminder will be sent after 14 days of the original due date. Should payment not have been made by 21 days after the original due date we reserve the right to place a customer account on hold without further support from LoveYourHome.im Limited until payments are brought up to date in line with the original contract/agreement terms and/or we may cancel the Agreement entirely.
  • For ad hoc/additional work, all payments are due within 21 days of the date of the invoice. Failure to pay these invoices on time may result in your account being placed on hold without further support from LoveYourHome.im Limited until payments are brought up to date in line with the original contract/agreement terms and/or cancel the Agreement entirely.
  • If a service agreement/contract is breached by the cancellation of a recurring payment before the service has been paid for in full, we further reserve the right to take the necessary action to recover any monies owed to LoveYourHome.im Limited. Recovery and Administration charges of 10% of the original purchase price will be applied along with any additional legal charges incurred by the company.
  • Violent behaviour, abusive behaviour, abusive manner (including vie emails or telephone calls etc) towards our staff, employees, sub-contractors or representatives
  • LoveYourHome.im Limited decision to cancel is final.

7. General Exclusions that apply to All Agreements

7.1 Design or Existing Faults

We will not be responsible for the cost of repairs or gaining access to make repairs where there are design faults, faults which existed before you entered into your Agreement with us, or faults which we could not, with reasonable skill and care, identify at the Familiarisation Visit. For example, pipes buried under concrete floors that have been installed incorrectly.

7.2 Accidental Damage/Third Party Damage/Damage from Intentional Risk Taking

The cost of repairs relating to damage caused by you, or caused by a third party, or by not following our advice is not included in any Agreement with us and will be solely for your own cost.

7.3 All other loss and damage

Unless we cause it, we will not be responsible for any loss or damage to property as a result of any maintenance issues in or on your property breaking/failing, including any cleaning needed or damage to existing fixtures/furniture (for example caused by water leaks).

7.4 Making Good

You will be advised of estimated costs for any remedial works that need to be carried out on your property and will include making good any such repairs to whatever standard you specify. For example, filling in any holes and leave the surface level where access has to be made to make such repairs, but will not include replacing the original surface, or filling in any holes and leave the surface level where access has to be made to make such repairs and replacing the original surface. All estimated costs will be clearly discussed with you and agreed prior to commencement of remedial work being carried out.

7.5 Approved Equipment

For certain maintenance inspections we maintain an approved list, for example, we may have an approved list for gas appliances and we will only undertake work on appliances on this list. We will try to find a third party to assist where equipment outside our skill base is encountered; all costs for this will be charged to the Client.

7.6 Third-party Rights

Nobody other than you will be able to benefit from our Agreement, which cannot be passed to someone else without our written consent.

7.7 Other exclusions

We will not accept cash alternatives for service, maintenance or repair.

8. Complaints

We always aim to do our best and provide excellent value for money and customer service, but unfortunately there may be times when things go wrong. If you have a complaint about any part of our service please contact us via email at info@loveyourhome.im or by writing to us at LoveYourHome.im Limited, Unit 5, Tromode Industrial Estate, Onchan, Isle of Man, IM4 4QB. We will try to deal with the matter immediately, but if we can’t then we will keep you regularly informed about the progress of our investigation.

9. Pictures

We may take and record images to use for training or promotional purposes. If you choose to opt out of then please contact info@loveyourhome.im; where this is the case pictures will be taken and not shared. Pictures will be stored in accordance with our GDPR and Privacy Policy.

10. Asbestos

We will ask if asbestos is present in your property. If it is we may not be able to undertake certain tasks where our *** will interface with such products. If unknown asbestos is encountered during our works then we will stop work immediately and advise on the safe procedures to be adopted. Costs may be incurred if the work is aborted and if the asbestos requires maintenance or removal.

11. Advice

We are not designers, architects or engineers; any and all advice given is provided free as part of your subscription. If indemnified design/architectural/engineering or other technical design is required then we will source the appropriate professional services provider and all costs will be passed + margin %.

12. Using your personal information

This Privacy Notice is intended for homeowners who use our app, website or services. It is provided to provide you with the information you need to ensure that your rights and freedoms as a data subject are protected as required under data protection legislation.

Who we are

Provider of home maintenance services and emergency repairs. When processing your personal information we are defined as the ‘controller’ under the legislation.

Our contact details are:

LoveYourHome.im Limited
Unit 5
Tromode Industrial Estate
Onchan
IM4 4QB
Isle of Man

info@loveyourhome.im

Why we process your data

When we refer to ‘personal information’, ‘information’ or ‘data’ this has the same meaning is the ‘personal data’ under the Legislation.

This privacy notice is for potential, actual or prior customers. So, we will process your information because we believe that you may be interested in our services/products, you have expressed an interest in our services/products or because you/your organisation is/are a client.

To perform certain functions within our business it may be necessary for us to share your information with other recipients who support us in providing you or your organisation with our services. We keep this sharing to a minimum and on an as necessary basis.

Transferring personal data overseas

For us to perform the normal functions of our company and in providing you with goods and services, your information will be transferred overseas. The international recipients are cloud-based software tools and outsourced providers. The organisations receiving your data are based in EU countries and covered by an EU adequacy decision or the United States and comply with the US-EU Privacy Shield. We have put the following safeguards in place to protect your data:

Non-EE country/international organisation

Apple

  • Safeguards in place to protect your personal data: EU-US Privacy Shield
  • How can you obtain a copy of the safeguards: https://www.privacyshield.gov/list

Google Play

  • Safeguards in place to protect your personal data: EU-US Privacy Shield
  • How can you obtain a copy of the safeguards: https://www.privacyshield.gov/list

DropBox

  • Safeguards in place to protect your personal data: EU-US Privacy Shield, Swiss-U.S. Privacy Shield
  • How can you obtain a copy of the safeguards: https://www.privacyshield.gov/list

QuickBooks (Intuit)

  • Safeguards in place to protect your personal data: EU-US Privacy Shield, Swiss-U.S. Privacy Shield
  • How can you obtain a copy of the safeguards: https://www.privacyshield.gov/list

Microsoft Office 2010

  • Safeguards in place to protect your personal data: EU-US Privacy Shield, Swiss-U.S. Privacy Shield
  • How can you obtain a copy of the safeguards: https://www.privacyshield.gov/list

Peroosh

  • Safeguards in place to protect your personal data: EU adequacy decision
  • How can you obtain a copy of the safeguards: https://ec.europa.eu/info/law/law-topic/data-protection/international-dimension-data-protection/adequacy-decisions_en

Site Audit Pro (Veam Studios)

  • Safeguards in place to protect your personal data: “Privacy Shield Participant”
  • How can you obtain a copy of the safeguards: https://www.veamstudios.com/privacy

Your data protection rights

You have the right to contact us and request access to your information, have it rectified or erased, restrict the processing of your data or to object its processing, as well as the right to data portability.

If you have an issue regarding the processing of your data then we hope that we can address any concerns you may have. However, you also have the right to lodge a complaint with the Information Commissioner at www.inforights.im

Your right to withdraw consent

Where we approached you for consent to process your data, you can withdraw that consent at any time.

Receiving marketing from us

From time-to-time, we may reach out to you by phone, email or post to provide you with information about our services and products. If that’s not something you want then let us know at info@loveyourhome.im

Obligations to provide us with certain information

The information we require from you is the purposes listed in the section below ‘How we use personal data‘, including a contractual requirement. If you do not provide the required information then we will be unable to provide you with information about our services, enter into a contract with you or provide services to you.

Automatic decision-making and online profiling

We do carry out automated processing and profiling as detailed under the Legislation.

In line with the practice of many websites, we use tools to understand where our site visitors have come from, their characteristics and their online behaviour by virtue of you accessing our site. This helps us to determine how best to offer services and products to website visitors and clients. You can read more about this in our Cookies Statement.

How we use personal data

Where we process your personal information for legitimate interests this means that we assessed that we have a legitimate interest in the processing for the stated purpose, that the processing is necessary for this purpose and we have not infringed upon your interests, rights or freedoms.

Purpose

To respond to enquiries from potential individual clients about products/services

  • Data Processed: Name, email address, phone number
  • Use of data:
    • Contact you by phone, or email (non-client)
    • Contact you by phone, or email (client)
  • Lawful basis for processing:
    • Legitimate interests (non-client)
    • Contractual obligation (client) 
  • Data Sharing:Peroosh CRM system
  • Retention Period:
    • 3 month (non-client)
    • Until membership ceases and accounts are settled (client)

To respond to enquiries from potential Corporate clients about products/services

  • Data Processed:Name, Job Title, Company, email address, phone number
  • Use of data:
    • Contact you by phone, or email (non-client)
    • Contact you by phone, or email (client)
  • Lawful basis for processing:
    • Legitimate interests (non-client)
    • Contractual obligation (client) 
  • Data Sharing: Peroosh CRM system
  • Retention Period:
    • 3 month (non-client)
    • Until membership ceases and accounts are settled (client)

To provide access to the App/membership

  • Data Processed: Name, property address, email, phone number
  • Use of data: Once you are a client to contact you by phone, email or post, app or website account notifications
  • Lawful basis for processing: Contractual obligation
  • Data Sharing: Peroosh CRM system, Apple/Google Play, Microsoft Office 2010, QuickBooks, Dropbox
  • Retention Period: Until membership ceases and accounts are settled

To carry out Familiarisation Visit

  • Data Processed: Name, property address, email, phone number, photographs of the property
  • Use of data: Where you are a client to contact you by phone, email, post, app or website account notifications and supply reports
  • Lawful basis for processing: Contractual obligation
  • Data Sharing: Peroosh CRM system, Apple/Google Play, Microsoft Office 2010, QuickBooks, Dropbox, Veam Studios (Site Audit Pro), LoveYourHome.im Approved Employee or Sub-Contractor
  • Retention Period: Until membership ceases and accounts are settled

To carry out routine, planned maintenance  and ad hoc emergency repairs as set out in your Agreement

  • Data Processed: Name, property address, email, phone number, photographs of property, nature or work being carried out
  • Use of data: Where you are a client to contact you by phone, email, post, app or website account notifications and supply reports
  • Lawful basis for processing: Contractual obligation
  • Data Sharing: Peroosh CRM system, Apple/Google Play, Microsoft Office 2010, QuickBooks, Dropbox, Veam Studios (Site Audit Pro), LoveYourHome.im Approved Employee or Sub-Contractor
  • Retention Period: Until membership ceases and accounts are settled

To raise invoices for work carried out

  • Data Processed: Name, property address, email, phone number, photographs of property, nature or work being carried out
  • Use of data: Where you are a client to contact you by phone, email, post, app or website account notifications with invoices and payment details
  • Lawful basis for processing: Legitimate interests
  • Data Sharing: Peroosh CRM system, Apple/Google Play, Microsoft Office 2010, QuickBooks
  • Retention Period: Until membership ceases and accounts are settled. Invoices will be retained for 6 years for accounting and legal requirements.

To check work has been carried out satisfactorily/gain feedback

  • Data Processed: Name, property address, email, phone number, photographs of property, nature of work being carried out
  • Use of data: Where you are a client to contact you by phone, email, post, app or website notifications
  • Lawful basis for processing: Contractual obligation
  • Data Sharing: Peroosh CRM system, Apple/Google Play, Microsoft Office 2010, QuickBooks
  • Retention Period: Until membership ceases and accounts are settled     

To respond to enquiries from potential Tradespeople/Suppliers about providing services

  • Data Processed: Name, email address, phone number
  • Use of data:
    • Contact you by phone, or email (not yet an Approved LYH Tradesperson or Supplier)
    • Contact you by phone, or email (an Approved LYH Tradesperson or Supplier)
  • Lawful basis for processing:
    • Legitimate interests (not yet an Approved LYH Tradesperson or Supplier)
    • Contractual obligation (an Approved LYH Tradesperson or Supplier) 
  • Data Sharing: Peroosh CRM system
  • Retention Period:
    • 3 month (not yet an Approved LYH Tradesperson or Supplier)
    • Until membership ceases and accounts are settled (an Approved LYH Tradesperson or Supplier)

To provide access for Approved LYH Tradespeople to the App/Work Diary

  • Data Processed: Name, work address, email, phone number
  • Use of data: Once you are an Approved LYH Tradesperson to contact you by phone, email or post, app or website account
  • Lawful basis for processing: Contractual obligation
  • Data Sharing: Peroosh CRM system, Apple/Google Play, Microsoft Office 2010, QuickBooks, Dropbox
  • Retention Period: Until membership ceases and accounts are settled     

To provide Clients with details of Approved LYH Tradespeople attending their property

  • Data Processed: Name, property address, email, phone number, photographs of property, nature of work being carried out
  • Use of data: Where you are a client to contact you by phone, email, post, app or website notifications
  • Lawful basis for processing: Contractual obligation
  • Data Sharing: Peroosh CRM system, Apple/Google Play, Microsoft Office 2010, LYH Client
  • Retention Period: Until membership ceases and accounts are settled

To pay invoices raised by Tradespeople/Suppliers

  • Data Processed:Name, property address, email, phone number, photographs of property, nature of work being carried out
  • Use of data:Where you are a client to contact you by phone, email, post, app or website notifications
  • Lawful basis for processing: Contractual obligation
  • Data Sharing: Peroosh CRM system, Apple/Google Play, Microsoft Office 2010, QuickBooks
  • Retention Period: Until membership ceases and accounts are settled. Invoices will be retained for 6 years for accounting and legal requirements.  

Your rights

Marketing - You have the right to object to direct marketing
You have a right to object to the processing of your personal information for direct marketing purposes.

Access – You have a right to request a copy of the personal information we hold about you.
To exercise this right please contact us.

Rectification – You have a right to rectification of inaccurate personal information and to update incomplete personal information.
If you believe that any of the information that we hold about you is inaccurate, you have a right to request that we restrict the processing of that information and to rectify the inaccurate personal information.

Please note that if you request us to restrict processing your information, we may have to suspend the provision of services, products or both to you.

Erasure – You have a right to request that we delete your personal information.
You may request that we delete your personal information if you believe that:

  • we no longer need to process your information for the purposes for which it was provided;
  • we have requested your permission to process your personal information and you wish to withdraw your consent;
  • we are not using your information in a lawful manner; or
  • you have objected to your data being processed.

Please note that if you request us to delete your information, we may have to suspend the provision of services, products or both to you.

Restriction – You have a right to request us to restrict the processing of your personal information.
You may request us to restrict processing your personal information if you believe that:

  • any of the information that we hold about you is inaccurate;
  • we no longer need to process your information for the purposes for which it was provided, but you require the information to establish, exercise or defend legal claims; or
  • we are not using your information in a lawful manner.

Please note that if you request us to restrict the processing your information, we may have to suspend the provision of services, products or both to you.

Objection – You have a right to object to the processing of your personal information.
You have a right to object to us processing your personal information, including the profiling of your information (and to request us to restrict processing). We may override this request where:

  • we determine that there is a compelling and legitimate grounds for the processing;
  • we need to process your information to investigate and protect us or others from legal claims.

Please note that if you object to us processing your information, we may have to restrict or cease processing or delete your personal information altogether, we may have to suspend the provision of services, products or both to you.

Portability – You have a right to data portability.
You may request us to transfer to a third-party your data in a machine-readable format where the:

  • personal information was provided on the basis of consent;
  • processing is by automated means; and
  • processing is based on the fulfilment of a contractual obligation.

Withdraw consent – You have a right to withdraw your consent.
Where we rely on your consent to process your personal information for a particular purpose, you have a right to withdraw your consent at any time for that purpose.

Lodge complaints – You have a right to lodge a complaint with the regulator.
If you have an issue concerning the processing of your information then please contact us at info@loveyourhome.im

We hope that we can address any concerns you may have, but you also have the right to lodge a complaint with the Information Commissioner at www.inforights.im

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Contact Us

LoveYourHome.im Limited

Unit 5, Tromode Industrial Estate
Onchan
IM4 4QB
Isle of Man

07624 244900
info@loveyourhome.im

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