Last updated: 27th February 2020

Conditions of Use

Welcome to our website. LoveYourHome.im and its associates provide their services to you subject to the following conditions. If you use this website, you accept these conditions. Please read them carefully. We understand that you have trusted and continue to trust us with personal information that is important to you. We want you to feel secure about how we collect and use your data to continue that trusted relationship. Here we describe the privacy practices for our, websites, products, and services (the “Services”). You will learn about the data we collect, how we use it, the controls we give you over your information, and the measures we take to keep it safe.

Specifically, we’ll cover:

This Privacy Notice is intended for homeowners who use our app, website or services. It is provided to provide you with the information you need to ensure that your rights and freedoms as a data subject are protected as required under data protection legislation.

Who we are

Provider of home maintenance services and emergency repairs. When processing your personal information we are defined as the ‘controller’ under the legislation.

Our contact details are:

LoveYourHome.im Limited
Unit 5
Tromode Industrial Estate
Onchan
IM4 4QB
Isle of Man

info@loveyourhome.im

Why we process your data

When we refer to ‘personal information’, ‘information’ or ‘data’ this has the same meaning is the ‘personal data’ under the Legislation.

This privacy notice is for potential, actual or prior customers. So, we will process your information because we believe that you may be interested in our services/products, you have expressed an interest in our services/products or because you/your organisation is/are a client.

To perform certain functions within our business it may be necessary for us to share your information with other recipients who support us in providing you or your organisation with our services. We keep this sharing to a minimum and on an as necessary basis.

Transferring personal data overseas

For us to perform the normal functions of our company and in providing you with goods and services, your information will be transferred overseas. The international recipients are cloud-based software tools and outsourced providers. The organisations receiving your data are based in EU countries and covered by an EU adequacy decision or the United States and comply with the US-EU Privacy Shield. We have put the following safeguards in place to protect your data:

Non-EE country/international organisation

Apple

  • Safeguards in place to protect your personal data: EU-US Privacy Shield
  • How can you obtain a copy of the safeguards: https://www.privacyshield.gov/list

Google Play

  • Safeguards in place to protect your personal data: EU-US Privacy Shield
  • How can you obtain a copy of the safeguards: https://www.privacyshield.gov/list

DropBox

  • Safeguards in place to protect your personal data: EU-US Privacy Shield, Swiss-U.S. Privacy Shield
  • How can you obtain a copy of the safeguards: https://www.privacyshield.gov/list

QuickBooks (Intuit)

  • Safeguards in place to protect your personal data: EU-US Privacy Shield, Swiss-U.S. Privacy Shield
  • How can you obtain a copy of the safeguards: https://www.privacyshield.gov/list

Microsoft Office 2010

  • Safeguards in place to protect your personal data: EU-US Privacy Shield, Swiss-U.S. Privacy Shield
  • How can you obtain a copy of the safeguards: https://www.privacyshield.gov/list

Peroosh

  • Safeguards in place to protect your personal data: EU adequacy decision
  • How can you obtain a copy of the safeguards: https://ec.europa.eu/info/law/law-topic/data-protection/international-dimension-data-protection/adequacy-decisions_en

Site Audit Pro (Veam Studios)

  • Safeguards in place to protect your personal data: “Privacy Shield Participant”
  • How can you obtain a copy of the safeguards: https://www.veamstudios.com/privacy

Your data protection rights

You have the right to contact us and request access to your information, have it rectified or erased, restrict the processing of your data or to object its processing, as well as the right to data portability.

If you have an issue regarding the processing of your data then we hope that we can address any concerns you may have. However, you also have the right to lodge a complaint with the Information Commissioner at www.inforights.im

Your right to withdraw consent

Where we approached you for consent to process your data, you can withdraw that consent at any time.

Receiving marketing from us

From time-to-time, we may reach out to you by phone, email or post to provide you with information about our services and products. If that’s not something you want then let us know at info@loveyourhome.im

Obligations to provide us with certain information

The information we require from you is the purposes listed in the section below ‘How we use personal data‘, including a contractual requirement. If you do not provide the required information then we will be unable to provide you with information about our services, enter into a contract with you or provide services to you.

Automatic decision-making and online profiling

We do carry out automated processing and profiling as detailed under the Legislation.

In line with the practice of many websites, we use tools to understand where our site visitors have come from, their characteristics and their online behaviour by virtue of you accessing our site. This helps us to determine how best to offer services and products to website visitors and clients. You can read more about this in our Cookies Statement.

How we use personal data

Where we process your personal information for legitimate interests this means that we assessed that we have a legitimate interest in the processing for the stated purpose, that the processing is necessary for this purpose and we have not infringed upon your interests, rights or freedoms.

Purpose

To respond to enquiries from potential individual clients about products/services

  • Data Processed: Name, email address, phone number
  • Use of data:
    • Contact you by phone, or email (non-client)
    • Contact you by phone, or email (client)
  • Lawful basis for processing:
    • Legitimate interests (non-client)
    • Contractual obligation (client) 
  • Data Sharing:Peroosh CRM system
  • Retention Period:
    • 3 month (non-client)
    • Until membership ceases and accounts are settled (client)

To respond to enquiries from potential Corporate clients about products/services

  • Data Processed:Name, Job Title, Company, email address, phone number
  • Use of data:
    • Contact you by phone, or email (non-client)
    • Contact you by phone, or email (client)
  • Lawful basis for processing:
    • Legitimate interests (non-client)
    • Contractual obligation (client) 
  • Data Sharing: Peroosh CRM system
  • Retention Period:
    • 3 month (non-client)
    • Until membership ceases and accounts are settled (client)

To provide access to the App/membership

  • Data Processed: Name, property address, email, phone number
  • Use of data: Once you are a client to contact you by phone, email or post, app or website account notifications
  • Lawful basis for processing: Contractual obligation
  • Data Sharing: Peroosh CRM system, Apple/Google Play, Microsoft Office 2010, QuickBooks, Dropbox
  • Retention Period: Until membership ceases and accounts are settled

To carry out Familiarisation Visit

  • Data Processed: Name, property address, email, phone number, photographs of the property
  • Use of data: Where you are a client to contact you by phone, email, post, app or website account notifications and supply reports
  • Lawful basis for processing: Contractual obligation
  • Data Sharing: Peroosh CRM system, Apple/Google Play, Microsoft Office 2010, QuickBooks, Dropbox, Veam Studios (Site Audit Pro), LoveYourHome.im Approved Employee or Sub-Contractor
  • Retention Period: Until membership ceases and accounts are settled

To carry out routine, planned maintenance  and ad hoc emergency repairs as set out in your Agreement

  • Data Processed: Name, property address, email, phone number, photographs of property, nature or work being carried out
  • Use of data: Where you are a client to contact you by phone, email, post, app or website account notifications and supply reports
  • Lawful basis for processing: Contractual obligation
  • Data Sharing: Peroosh CRM system, Apple/Google Play, Microsoft Office 2010, QuickBooks, Dropbox, Veam Studios (Site Audit Pro), LoveYourHome.im Approved Employee or Sub-Contractor
  • Retention Period: Until membership ceases and accounts are settled

To raise invoices for work carried out

  • Data Processed: Name, property address, email, phone number, photographs of property, nature or work being carried out
  • Use of data: Where you are a client to contact you by phone, email, post, app or website account notifications with invoices and payment details
  • Lawful basis for processing: Legitimate interests
  • Data Sharing: Peroosh CRM system, Apple/Google Play, Microsoft Office 2010, QuickBooks
  • Retention Period: Until membership ceases and accounts are settled. Invoices will be retained for 6 years for accounting and legal requirements.

To check work has been carried out satisfactorily/gain feedback

  • Data Processed: Name, property address, email, phone number, photographs of property, nature of work being carried out
  • Use of data: Where you are a client to contact you by phone, email, post, app or website notifications
  • Lawful basis for processing: Contractual obligation
  • Data Sharing: Peroosh CRM system, Apple/Google Play, Microsoft Office 2010, QuickBooks
  • Retention Period: Until membership ceases and accounts are settled     

To respond to enquiries from potential Tradespeople/Suppliers about providing services

  • Data Processed: Name, email address, phone number
  • Use of data:
    • Contact you by phone, or email (not yet an Approved LYH Tradesperson or Supplier)
    • Contact you by phone, or email (an Approved LYH Tradesperson or Supplier)
  • Lawful basis for processing:
    • Legitimate interests (not yet an Approved LYH Tradesperson or Supplier)
    • Contractual obligation (an Approved LYH Tradesperson or Supplier) 
  • Data Sharing: Peroosh CRM system
  • Retention Period:
    • 3 month (not yet an Approved LYH Tradesperson or Supplier)
    • Until membership ceases and accounts are settled (an Approved LYH Tradesperson or Supplier)

To provide access for Approved LYH Tradespeople to the App/Work Diary

  • Data Processed: Name, work address, email, phone number
  • Use of data: Once you are an Approved LYH Tradesperson to contact you by phone, email or post, app or website account
  • Lawful basis for processing: Contractual obligation
  • Data Sharing: Peroosh CRM system, Apple/Google Play, Microsoft Office 2010, QuickBooks, Dropbox
  • Retention Period: Until membership ceases and accounts are settled     

To provide Clients with details of Approved LYH Tradespeople attending their property

  • Data Processed: Name, property address, email, phone number, photographs of property, nature of work being carried out
  • Use of data: Where you are a client to contact you by phone, email, post, app or website notifications
  • Lawful basis for processing: Contractual obligation
  • Data Sharing: Peroosh CRM system, Apple/Google Play, Microsoft Office 2010, LYH Client
  • Retention Period: Until membership ceases and accounts are settled

To pay invoices raised by Tradespeople/Suppliers

  • Data Processed:Name, property address, email, phone number, photographs of property, nature of work being carried out
  • Use of data:Where you are a client to contact you by phone, email, post, app or website notifications
  • Lawful basis for processing: Contractual obligation
  • Data Sharing: Peroosh CRM system, Apple/Google Play, Microsoft Office 2010, QuickBooks
  • Retention Period: Until membership ceases and accounts are settled. Invoices will be retained for 6 years for accounting and legal requirements.  

Your Rights

Marketing - You have the right to object to direct marketing
You have a right to object to the processing of your personal information for direct marketing purposes.

Access – You have a right to request a copy of the personal information we hold about you.
To exercise this right please contact us.

Rectification – You have a right to rectification of inaccurate personal information and to update incomplete personal information.
If you believe that any of the information that we hold about you is inaccurate, you have a right to request that we restrict the processing of that information and to rectify the inaccurate personal information.

Please note that if you request us to restrict processing your information, we may have to suspend the provision of services, products or both to you.

Erasure – You have a right to request that we delete your personal information.
You may request that we delete your personal information if you believe that:

  • we no longer need to process your information for the purposes for which it was provided;
  • we have requested your permission to process your personal information and you wish to withdraw your consent;
  • we are not using your information in a lawful manner; or
  • you have objected to your data being processed.

Please note that if you request us to delete your information, we may have to suspend the provision of services, products or both to you.

Restriction – You have a right to request us to restrict the processing of your personal information.
You may request us to restrict processing your personal information if you believe that:

  • any of the information that we hold about you is inaccurate;
  • we no longer need to process your information for the purposes for which it was provided, but you require the information to establish, exercise or defend legal claims; or
  • we are not using your information in a lawful manner.

Please note that if you request us to restrict the processing your information, we may have to suspend the provision of services, products or both to you.

Objection – You have a right to object to the processing of your personal information.
You have a right to object to us processing your personal information, including the profiling of your information (and to request us to restrict processing). We may override this request where:

  • we determine that there is a compelling and legitimate grounds for the processing;
  • we need to process your information to investigate and protect us or others from legal claims.

Please note that if you object to us processing your information, we may have to restrict or cease processing or delete your personal information altogether, we may have to suspend the provision of services, products or both to you.

Portability – You have a right to data portability.
You may request us to transfer to a third-party your data in a machine-readable format where the:

  • personal information was provided on the basis of consent;
  • processing is by automated means; and
  • processing is based on the fulfilment of a contractual obligation.

Withdraw consent – You have a right to withdraw your consent.
Where we rely on your consent to process your personal information for a particular purpose, you have a right to withdraw your consent at any time for that purpose.

Lodge complaints – You have a right to lodge a complaint with the regulator.
If you have an issue concerning the processing of your information then please contact us at info@loveyourhome.im

We hope that we can address any concerns you may have, but you also have the right to lodge a complaint with the Information Commissioner at www.inforights.im

Cookies Statement

Please review our Cookies Statement, which also governs your visit to our website, to understand our practices.

Our Policies for Children

Persons under the age of 18 are not permitted to create accounts unless their parent has consented in accordance with Isle of Man law. If we learn that we have collected the personal information of a child under the relevant minimum age without parental consent, we will take steps to delete the information as soon as possible. Parents who believe that their child has submitted personal information to us and would like to have it deleted may contact us at info@loveyourhome.im

Copyright

All content included on this site, such as text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations, and software, is the property of LoveYourHome.im or its content suppliers and protected by international copyright laws. The compilation of all content on this site is the exclusive property of LoveYourHome.im with copyright authorship for this collection by LoveYourHome.im and protected by international copyright laws.

License and Site Access

LoveYourHome.im grants you a limited license to access and make personal use of this site and not to download (other than page caching) or modify it, or any portion of it, except with express written consent of LoveYourHome.im. This license does not include any resale or commercial use of this site or its contents: any collection and use of any product listings, descriptions, or prices: any derivative use of this site or its contents: any downloading or copying of account information for the benefit of another merchant: or any use of data mining, robots, or similar data gathering and extraction tools.

This site or any portion of this site may not be reproduced, duplicated, copied, sold, resold, visited, or otherwise exploited for any commercial purpose without express written consent of LoveYourHome.im. You may not frame or utilise framing techniques to enclose any trademark, logo, or other proprietary information (including images, text, page layout, or form) of LoveYourHome.im and our associates without express written consent. You may not use any meta tags or any other "hidden text" utilising LoveYourHome.im’s name or trademarks without the express written consent of LoveYourHome.im.

Any unauthorised use terminates the permission or license granted by LoveYourHome.im. You are granted a limited, revocable, and non-exclusive right to create a hyperlink to the homepage of LoveYourHome.im so long as the link does not portray LoveYourHome.im, its associates, or their products or services in a false, misleading, derogatory, or otherwise offensive matter. You may not use any LoveYourHome.im logo or other proprietary graphic or trademark as part of the link without express written permission.

Membership Accounts

If you register with this site, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under your account or password. If you are under 18, you may use our website only with involvement of a parent or guardian. LoveYourHome.im and its associates reserve the right to refuse service, terminate accounts, remove or edit content, or cancel orders in their sole discretion.

Reviews, Comments, E-mails and other Content

Visitors may post reviews, comments, and other content: and submit suggestions, ideas, comments, questions, or other information, so long as the content is not illegal, obscene, threatening, defamatory, invasive of privacy, infringing of intellectual property rights, or otherwise injurious to third parties or objectionable and does not consist of or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings, or any form of "spam".

You may not use a false e-mail address, impersonate any person or entity, or otherwise mislead as to the origin of your review, comment, e-mails or other submitted content.

You represent and warrant that you own or otherwise control all of the rights to the content that you post: that the content is accurate: that use of the content you supply does not violate this policy and will not cause injury to any person or entity: and that you will indemnify LoveYourHome.im or its associates for all claims resulting from content you supply. LoveYourHome.im has the right but not the obligation to monitor and edit or remove any activity or content. LoveYourHome.im takes no responsibility and assumes no liability for any content posted by you or any third party.

Force Majeure

LoveYourHome.im shall not be liable to refund of fees or for any other penalty due to war, fire, strike lock-out, industrial action, tempest, accident, civil disturbance or any other cause whatsoever beyond their control.

Applicable Law

By visiting LoveYourHom.im, you agree that the laws of the state of the Isle of Man, without regard to principles of conflict of laws, will govern these Conditions of Use and any dispute of any sort that might arise between you and LoveYourHome.im or its associates.

Modification and Severability

We reserve the right to make changes to our site, policies, and these Conditions of Use at any time. If any of these conditions shall be deemed invalid, void, or for any reason unenforceable, that condition shall be deemed severable and shall not affect the validity and enforceability of any remaining condition.

We will notify you before we make material changes to this policy and give you an opportunity to review the revised policy before deciding if you would like to continue to use the Services. You can review previous versions of the policy by contacting us at info@loveyourhome.im.

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Contact Us

LoveYourHome.im Limited

Unit 5, Tromode Industrial Estate
Onchan
IM4 4QB
Isle of Man

07624 244900
info@loveyourhome.im

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